Champneys Springs

The entire place was freezing, likely due to poor heating facilities, which wasn’t ideal with the winter weather. Our room also had the strip lights fall down as well as a faulty bathroom light which flickered on and off. I told the night maintenance man who was very apologetic and lovely, but when I told the staff in the morning they said ‘sorry’ and swiftly moved on which wasn’t great customer service. Moving onto the food, it was pretty awful. The food, especially in the evening, is so bland. My mother-in-law even had to send hers back due to it tasting of nothing and she really isn’t the type to complain. I paid an extra £10 supplement for a medium rare steak and it came out basically raw. The starters and desserts are okay but nothing special. The also advertised a burrata salad and then served it with mozzarella? That is not the same thing and I was pretty frustrated. The spa facilities were also okay - the hydrotherapy pool was lukewarm temperature at best and I found it cold to be honest. I didn’t use the pool. The steam room in the changing room area was nice. The massage treatments we received were also nice, however the speaker was dying during 10 mins of my massage which is not the therapists fault but doesn’t give a great experience. She did apologise and give me a body wash. Moreover, I had another treatment which required me to shower and everything was great apart from the state of the shower! It was very very old fashioned and looked like a shower you’d get in a rural European apartment - yellow and tired. The door had faded / tacky markings and also no handle so you had to push / pull to try and get in and out. Despite this the therapists were beyond lovely and were the best part of my stay and are the only reason the ranking isn’t 1/5. I hope other Champneys resorts are better.

After returning home from an overnight stay my daughter realised she must have left behind her retainer in the room, she contacted housekeeping but did not hold out much of it being found. A couple of days later we were surprised to find the retainer had been found and not only had it been posed back to her but they had gone to the trouble of enclosing a lovely letter from housekeeping staff. Excellent customer service

I had a wonderful and relaxing break with my sisters. The grounds were absolutely stunning, and the location was perfect. The food was delicious, and the massage was incredibly rejuvenating—exactly what I needed! A special thanks to Jude from housekeeping, who went above and beyond by posting my charger to my home address after I accidentally left it in my room. Her kindness and effort made such a difference. Overall, a fantastic experience, and I’ll definitely be returning!

I regularly visit Champneys for a spa day or a short break, but the last two times have been poor. On a previous spa day, I asked to change the time of my treatment. There was availability, and I was told it was no problem, then suddenly £60 was taken out of my account without my consent. I was told it was a "computer glitch" and would be back in my account within five working days. The lad on the desk was clearly inexperienced and said he would get his manager, disappeared upstairs, and simply never returned. The money was returned, and whilst inconvenient, I thought little of it. Today, I came for a short one-night stay, relaxing by the pool, there were three young lads, around 18, who sat taking photos of guests (in swimwear) on their phones, playing music on their speakers, shouting and swearing. When I asked (politely) if they wouldn't mind using their headphones and keeping it down, they became verbally abusive and aggressive. Another couple moved away, and I went and reported it to the manager, James. James told me it wasn't the first time there had been issues with these lads; my question is so why has nothing been done? He asked me to write a statement, what a lovely way to spend your holiday! Again today, nothing was done about it, they remained there being vile, whilst I have spent my hard-earned money and annual leave to come here as a treat. Finally, after coming to my room, I found a dead beatle in my bed. It was very dead, so clearly, it had been there when the bed was made up. In summary, it is not relaxing, not a premium experience, and there is little care from the staff.

Stayed for one night in June 2024 on a business trip. The good bits: - Lovely setting, peaceful surroundings - Warm and efficient welcome and check-in - Gym is well-equipped and maintained (used it), spa looked clean (didn't use it) - Generally young staff are friendly and spectacularly efficient (almost scarily so) That's about it for the good bits. Now on to the less good bits: - Hotel sections are tired with stained and threadbare carpets, battered woodwork, stained and patched paintwork - Standard room was extremely hot with no means to turn the heating down, and windows only open a couple of inches. I imagine it being unbearable in warmer weather - Room fittings were Travelodge grade, all heavily worn and in need of replacement. Paintwork stained, door hinges misaligned, a tiny TV from about 1997. Thin, solid mattress (which I was OK with) without a proper topper so it still had a gap between the two halves. Only one bedside table (slightly weird) - Room was not clean, cobwebs all over the walls and corners (I've never stayed in a room with so many that I felt inspired to take a photo), dust on most surfaces, dirty headboard - Restaurant is fixed price menu and must be booked in advance for both dinner and breakfast. The 'back' restaurant where I was seated was absolutely devoid of atmosphere, I'd be heartbroken if that had been a supposed romantic dinner for two. Service was too fast, I had three courses in front of me within 30 minutes of arrival - Sat down and then had to prise each item of cutlery off the sticky table. Made the mistake of putting my phone down, then had to prise that off too and clean it - Food was very poor for the money. A refrigerated caesar salad with what I strongly suspect was tartare sauce from a jar on it was weird. The lamb biryani was a small rice slop that was exactly like a dehydrated camping curry, it had the taste and texture of scooping the contents of a microwaveable pie into some cold rice and stirring it up. Paid an £8 supplement for a cheeseboard that had 3 small under-ripe pieces of cheese, a few biscuits and grapes and (even more weird) a small pot of mint jelly - Breakfast was a small, limited buffet of reasonable quality. Any cooked options are extra, and it's a really peculiar menu without any classics on it. As I left disappointed I noticed other guests coming from the main restaurant with warm porridge, which would have been nice to know about before I gave in on the food I didn't bother complaining at the time, the staff were doing a very efficient job of the things they did well and this presumably isn't there fault; and reception was closed when I did try to have a word. Definitely wouldn't stay again for what it cost - the spa looks great, but if all the rooms are like this, avoid staying.

Have just finished a three day stay at Champney's Springs - and we were thrilled with the accommodation, venue, food an impeccable service from the staff. Our room was spacious and clean with very comfortable beds. We used the warm pool several times and the various extras around the pool like sauna, steam room etc. some of us took complimentary classes which were well pitched for the varied abilities of the groups. There were excellent choices at the buffets for breakfast and lunch and we were presented with a robust menu at dinner to cater for most tastes. We very much enjoyed our meals. There is a very calm atmosphere at Champney's Springs and it is a wonderful place to relax. Highly recommended.